Key Terms & Conditions for Online Flower Delivery in Pentonville

Florist Pentonville Online Flower Delivery Terms and Conditions

Introduction

These Terms and Conditions govern your use of and purchases from the Florist Pentonville website. By placing an order for flower delivery online with Florist Pentonville, you agree to be bound by these Terms and Conditions. Please read them carefully as they contain important information regarding your rights and obligations as a customer. These conditions apply to all customers ordering from Pentonville and its surrounding areas.

1. Definitions

‘Florist Pentonville’, ‘we’, ‘us’, ‘our’: refers to the provider of the website and the retailer of flowers and related products.
‘Customer’, ‘you’, ‘your’: refers to the individual or entity placing an order with Florist Pentonville.
‘Website’: refers to the Florist Pentonville online store.
‘Products’: refers to fresh flowers, arrangements, plants, gifts, and related items available for order online.
‘Working day’: means any day other than a Saturday, Sunday, or public holiday in England.

2. Scope and Application of Terms

These terms and conditions set out the basis upon which you may order flowers and related products through Florist Pentonville’s online shop for delivery across Pentonville and the surrounding regions. By placing an order, you confirm that you are at least 18 years old and capable of entering into legally binding agreements.

3. Order Process

3.1 Browsing and Selection: You may browse the range of products displayed on our website. Each product is described and priced accordingly, with all prices inclusive of VAT (where applicable) unless stated otherwise.

3.2 Placing an Order: To place an order, select your desired item(s), provide delivery details, and follow the online checkout process. All mandatory fields must be completed accurately to ensure correct delivery.

3.3 Order Confirmation: Upon placing an order, you will receive an on-screen confirmation and an email confirming receipt of your order. This acknowledgement does not yet constitute acceptance of your order.

3.4 Acceptance of Order: Our acceptance of your order occurs when we dispatch the products for delivery. We reserve the right to decline or cancel orders where:

Product availability is insufficient;
Your payment could not be processed;
There are delivery issues or specifics we cannot fulfil;
Or in any other reasonable circumstances.

If an order cannot be fulfilled, you will be informed promptly, and any payments made will be refunded.

3.5 Delivery Area: Florist Pentonville provides flower delivery throughout Pentonville and in neighbouring locales. Please ensure you provide accurate delivery postcodes and contact information to avoid delays. Delivery details and estimated timeframes will be provided during the order process.

4. Products and Substitution

All products are subject to availability. In the event that a particular flower or product is unavailable, we reserve the right to substitute with a similar item of equivalent value and quality. Arrangements may therefore vary slightly from images shown, but our commitment to freshness and presentation remains unchanged. Where possible, we will attempt to notify customers if significant changes are necessary.

5. Pricing and Payments

5.1 Pricing: Product prices are displayed in GBP. We take reasonable care to ensure prices are correct at the time of publication. Delivery charges or additional fees (if applicable) will be disclosed before completing checkout.

5.2 Payment Methods: We accept payment by the methods shown at the online checkout. Through Stripe and other secure payment gateways, your transaction will be processed securely. Payment in full must be made at the point of order. Orders will only be processed and dispatched after payment is successfully verified.

5.3 Failed Payments: If your payment is declined or not authorised, Florist Pentonville reserves the right not to fulfil your order. In this case, we recommend verifying details and resubmitting your order.

5.4 Pricing Errors: In the rare event that products are incorrectly priced online, we are not obliged to supply products at the incorrect price and may cancel the order, refunding any money paid.

6. Delivery

6.1 Delivery Days and Times: Flower deliveries are made on working days and, where available, on weekends or specific holidays (such as Valentine’s Day or Mother’s Day), depending on schedule and area coverage.

6.2 Delivery Instructions: Please provide clear instructions if the recipient is not present at the delivery address. We may leave the arrangement with a neighbour, at a safe location, or arrange redelivery. However, we cannot be responsible for unsuccessful delivery due to incorrect or incomplete address details.

6.3 Timeliness: While we strive to deliver on the requested date, specific delivery times cannot be guaranteed unless explicitly offered as part of a premium service. During busy periods, such as peak floral events, deliveries may occur outside standard hours.

6.4 Delivery Confirmation: Where possible, we will confirm successful delivery to the sender.

6.5 Non-Delivery: In the unlikely event we are unable to deliver your order, you will be notified and offered redelivery or a refund.

7. Cancellations, Changes, and Refunds

7.1 Cancelling an Order: You may cancel your order for a full refund if notice is given in writing or by contacting us directly before the order has been prepared for dispatch (at least 24 hours’ notice is recommended for standard orders). Orders for same-day delivery or those already in preparation or dispatched may be non-cancellable and non-refundable owing to the perishable nature of our products.

7.2 Amendments: If you wish to change an order (such as recipient details or delivery date), please contact us as soon as possible. We will accommodate changes where feasible, but cannot guarantee modifications for late requests.

7.3 Refunds: If the goods are faulty, not as described, or not delivered, you will be entitled to a full or partial refund as required by UK consumer law. All requests should be made as soon after delivery as practicable (ideally within 24 hours), along with photographic evidence where relevant.

7.4 Non-perishable Additions: For non-perishable gifts included in your order, standard UK distance selling regulations apply.

8. Returns Policy

Owing to the perishable nature of fresh flowers, returns are generally not accepted except where flowers are received in poor condition or not as ordered. Any issues concerning quality must be reported promptly upon receipt. We are committed to resolving complaints quickly and fairly, and may request photos to investigate further. For non-perishable items, returns can be arranged in accordance with UK statutory rights.

9. Liability

9.1 General Limitation of Liability: Florist Pentonville will not be liable for any indirect, incidental, special, or consequential loss arising out of or in connection with use of our website or delivery of products, including but not limited to loss of enjoyment, emotional distress, or lost opportunities.

9.2 Exclusions: Nothing in these terms shall exclude or limit liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable law.

9.3 Delivery Delays & Force Majeure: Whilst every reasonable effort is made to ensure prompt delivery and product quality, Florist Pentonville shall not be held liable for events beyond its control including (but not limited to) strikes, floods, severe weather disruption, pandemic restrictions, or third-party delivery failure.

10. Intellectual Property and Website Use

All content, images, and designs on the Florist Pentonville website are owned by or licensed to us and are protected by intellectual property laws. You may browse and print portions of the site solely for personal, non-commercial use related to ordering flowers. Any unauthorised use, reproduction, or distribution of material is strictly prohibited.

11. Privacy and Data Protection

Customer personal information collected during the order process will be processed in accordance with applicable UK data protection laws and our Privacy Policy. Information is used exclusively for transaction processing, delivery, and service improvement. Card payment details are handled via secure, third-party payment gateways and are not stored by Florist Pentonville.

12. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising under or in connection with these terms.

13. Changes to Terms

Florist Pentonville reserves the right to update or revise these Terms and Conditions at any time, with immediate effect from publication on the website. We recommend reviewing these terms regularly.

14. General Provisions

If any part of these Terms and Conditions is determined to be invalid or unenforceable, such determination will not affect the validity of the remaining provisions. Any waiver or delays in enforcing any right or provision does not constitute a waiver of that or any other right or provision.

15. Contact and Customer Service

If you have any questions regarding these Terms and Conditions or your order, please refer to the contact information provided on the Florist Pentonville website. We strive to provide clear, efficient, and friendly support for all flower delivery enquiries across Pentonville and the surrounding areas.

These Terms and Conditions are effective as of 1 June 2024 and apply to all online flower delivery and related purchases made through Florist Pentonville, serving customers in Pentonville and nearby communities.