Returns, Refunds and Complaints Policy for Florist Pentonville
Our Commitment to Fresh Flowers in Pentonville
At Florist Pentonville, we are proud to be your trusted local florist, serving both households and businesses in the Pentonville area with premium floral arrangements. We stand behind the quality of our flowers with a comprehensive fresh flowers guarantee, ensuring your order arrives at its best. Your satisfaction is at the heart of what we do.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers are delivered in pristine condition. However, if your flowers are damaged or wilted on arrival, please notify us on the day you receive them or by the following morning at the latest. For us to process a refund or replacement efficiently, please keep the flowers and packaging as they arrived, as we may request photographs. Our team will work quickly to put things right and ensure your experience with Florist Pentonville is a positive one.
Freshness Window Guarantee
We guarantee that our flowers are delivered fresh, typically lasting a minimum of 5 days from the time of delivery with proper care according to the instructions provided. Should your flowers wilt or perish significantly within this freshness window, and you have followed the provided care guidelines, let us know. We are fully committed to the reputation of fresh flowers in Pentonville and will gladly discuss refund or replacement options, as appropriate for your circumstance.
Refunds and Replacement Options
If you experience any issues that fall within our terms — such as flowers arriving damaged, not matching your order, or fading prematurely — we offer a range of resolution options. We can arrange for:
- Full or partial refund to your original payment method
- A fresh replacement bouquet delivered at the earliest possible time
- Store credit for future use with Florist Pentonville
Rest assured, our customer care team will review your query transparently and do everything possible to make things right. Please note, we can only process refunds or replacements for issues brought to our attention within 48 hours of delivery.
How to Make a Complaint
Your satisfaction means everything to us. If you are unhappy for any reason with your flowers or your service experience, please contact us promptly with details of your order and your concern. When making a complaint, please provide your order number and photographs, if applicable, for efficient resolution. Our dedicated team will investigate every complaint thoroughly and respond as swiftly as possible to resolve the matter fairly.
Your Trusted Local Florist in Pentonville
As a longstanding part of the community, Florist Pentonville is committed to serving all our neighbours with honesty, efficiency, and outstanding customer service. We greatly appreciate the trust you place in us and will do all we can to ensure you are delighted with your flowers, every time.
If you have any additional feedback, suggestions, or questions regarding our returns, refunds, or complaints policy, our team is always happy to help.
